FAQ

Christchurch House Fixtures

Getting the right fixtures and fittings for your house or property can make all the difference to the overall impression you create. To help answer some of your questions about fixtures, fittings and everything else in between, we’ve put together a comprehensive selection of FAQ.

There are answers to everything (and more) that you may want to ask about our service and products. If we left one or two stones unturned, please feel free to contact us or find out more during your consultation.

Service

Products

General

Handles

Latches

Locks

Hinges

Knobs & Knockers

Service

How do I begin to choose the hardware I need?

We offer a mobile consultation service, which means we will come to you with selected hardware samples. This service is popular with architects and home-owners who may not always be able to visit our showroom or sites.

We offer advice on the suitability of hardware for your design, style and budget. If we haven’t got the samples with us that you want to see, we’ll arrange for you to view them at a later date.

We believe in supplying you with the best products possible, which is why we go the extra mile to ensure you get what you want.

We will leave you with a quote, but our consultation is obligation-free.

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What is the price range of your products?

Our hardware covers a variety of prices, which enables us to find solutions for most budgets.

We have door handles for example, ranging from $45 to $300 per unit. We do not stock poor quality items on principle. The fact is, if we don’t believe that a particular piece of hardware can do the job it is required to do, we won’t sell it to you.

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What brands do you supply?

New Zealand and international hardware brands are available from Interior Effects. You can choose from 5,500 items including items from brands such as:

  • Assa Abloy
  • Artia
  • Bailey
  • Baber LSC
  • Chant Productions
  • Cambrian
  • Dalco
  • Dorma
  • Delf
  • Drake and Wrigley
  • DnD Technology
  • Elite Hardware
  • FSB
  • Gezze
  • Gainsborough
    Halliday Baillie
  • Hafele
  • Hesters
  • Heritage Hardware
  • Interlock
  • JNF
  • Kabba
  • Legge
  • Lockwood
  • Madinoz
  • Mardeco
  • Miles Nelson
  • Natures Handles
  • Nova
  • Paul Mason
  • Ryobi
  • Schlage
  • Stefano Orlati
  • Tradco
  • Turnstlye
  • Windsor Brass
  • Yale
  • Zealous
  • And many more.
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What can you do if items aren’t suitable?

If the items you choose aren’t suitable for the job they’re designed to do, we will advise you during our consultation or at the time of ordering.

We will recommend, wherever possible, an alternative product that is similar in style to the item you prefer.

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What guarantee do you offer on your products?

We offer a 100% money back guarantee on all items we supply for items, which are not of good (or expected) quality, items that are faulty or items that do not match the demonstration or sample shown. Proof of purchase may be required.

Our policy is ensure customer satisfaction and we work to the guidelines of New Zealand ‘s Fair Trading Act, which is designed to protect customers from being misled in all aspects of the promotion and sales of goods and services.

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Do you offer an installation service?

We do not offer an installation service, but we can recommend the services of preferred tradesmen. Whilst we recommend services in good faith, we cannot guarantee or be held liable for the quality of workmanship provided.

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Can I fit your hardware myself?

It is possible to fit the hardware items we supply yourself, if you following the instructions and we can offer fitting advice. If you are not a skilled handyman, however, you may find that using the services of a professional fitter gives you the best overall result.

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Can we look at hardware in situ?

You are welcome to visit our showroom to view a range of hardware. Our showroom is open by appointment only, so please call us on 348 3836 to arrange a suitable time. You can also view the hardware we have supplied in our portfolio of residentialcommercial and featured projects.

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Can we keep samples?

You are welcome to keep samples of hardware for a limited time period, in order to assist you with your selection. This service is offered at our discretion and by arrangement.

View Interior Effects’ hardware catalogue.

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How will we be billed for the products?

You will be sent an invoice for the items we have supplied. Accounts need to be settled within 7 days of invoicing, unless agreed otherwise. Payment is accepted by cash, cheque and bank transfer.

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Who do I contact about my account?

Contact Tania McLachlan  about your account between 800am and 4.30weekdays on 348 3836. Alternatively, email tania@interioreffects.co.nz or leave a voicemail message. We will respond to your query within 12 working hours, wherever possible.

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Products

General

What materials are commonly used for architectural hardware?

A range of materials is used for the manufacture of architectural hardware including base metals such as solid brass, stainless steel, bronze and aluminium.

Various finishes are available such as satin brass, polished brass, chrome plate, brushed satin chrome, antique bronze, natural bronze, black chrome, brushed nickel, gold plated, powder coated and bronze waxed finishes. (Finishes may vary between products).

We will advise you of the materials used in the hardware items you are interested in and recommend finishes which suit the style, budget and functional requirements for your project.

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What is the most durable finish for outdoor hardware?

For outdoor or exterior hardware such as lever handles, doorknobs and knockers, the most durable finishes available include:

  • Chrome
  • Satin chrome
  • Bronze
  • Or PVD coated polished brass.

Solid brass may also be given an additional protective coating “PVD” (physical vapour deposit).

Please note: Standard brass hardware is susceptible to tarnishing in salt environments and in these conditions PVD finish is needed. Talk to us regarding your requirements.

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What is the best (most durable) finish for indoor hardware?

It really depends on the style of the building being fitted, but satin chrome, brass and chrome coatings are all popular and durable finishes for indoor hardware.

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Can I choose a catalogue item and have it made in a different material?

If a catalogue item is not available in the material or finish you prefer, we can either suggest a suitable alternative or supply a custom-made item. We will provide a quote prior to commissioning custom-made items.

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How long does it take to get an item?

Typically, it takes 1-2 days to deliver standard items we stock from the date of ordering. However, if an item is in stock, immediate delivery is available.

If there is any delay in supplying your hardware, we will contact you and advise you as soon as we can. For non-stocked or custom made orders we will advise you of the expected delivery date at the time of confirming your order.

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What should I clean my hardware / handles with?

  • Use a soft cloth or feather duster to wipe dust from hardware and handles.
  • Spray a non-abrasive, all-purpose cleaner onto a soft rag and gently rub the hardware or handles.
  • Wipe away any excess cleaner with a dry rag.
  • For brass handles, apply a small amount of brass polish and gently buff with a soft rag if needed

Please note : You may wish to wear gloves to protect your skin from cleaning products.

View Interior Effects’ hardware catalogue.

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Handles

What is the most popular handle style?

For modern, simple-styled architectural homes, we find door lever handles with simple shapes (straight lines) are currently very popular. For more traditional homes, the Windsor 7019 Juno lever or Windsor 7015 Apolo are often extremely popular.

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What is the most popular finish on handles?

The most popular finish on handles is brushed nickel, followed by brushed satin chrome.

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What are handles made from?

Handles can be made from a number of materials including hot forged brass, solid brass extrusion and high strength alloys.

Various finishes are available such as:

  • Satin brass
  • Polished brass
  • Chrome plate
  • Brushed satin chrome
  • Antique bronze
  • Natural bronze
  • Black chrome
  • Brushed nickel
  • Gold plated
  • Powder coated
  • Bronze waxed finishes

(Finishes may vary between products).

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What is the most durable finish for handles?

The most durable finish for handles is satin chrome or stainless steel.

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What handle style would you recommend?

We recommend handle styles based on your individual requirements and aim to provide the best product based on:

  • Its required usage
  • Your preferred design style
  • Your fixtures and fittings budget.
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What height do door handles need to be installed at?

Generally speaking, most handles are fitted at between 900mm – 100mm for standard height doors. However, for over-height doors we tend to recommend raising the height up to about 1100mm, depending on the door.

Talk to us regarding your requirements, and we can arrange to call on your site to help with this decision if required.

View Interior Effects’ hardware catalogue.

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Latches

What type of latches do you stock?

We stock Windsor Brass, Gainsborough or Lockwood latches and can generally supply them to you within 1-2 days. For more urgent requirements, talk to us first and we’ll see what we can do.

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What is the most popular type of latch?

We are Windsor Brass’s biggest customer in New Zealand, so the answer would have to be Windsor ! You can see the Windsor Brass range in our catalogue.

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What is the best latch for my pool gate?

The D&D Technology Magnalatch is specifically designed for pools and is compliant to Council regulations. Its plastic and stainless steel components are designed to be rust and corrosion-free and to withstand the outdoors, including salt environments. Magnalatches are available in black only.

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What do you recommend for child safety latches?

There is a variety of specialist hardware available, that helps to prevent children’s hands and fingers getting caught by doors, windows or cabinets. Children’s safety hardware is often made from soft, flexible materials and can be fitted temporarily, without marking or damaging surfaces.

If you need to ‘child-proof’ your home or building, we can offer advice as to what hardware is available and best suited to your project.

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Can I fit latches myself?

Latches are typically easy to fit, but again, if you are not that handy, it’s always advisable to use the services of professional tradesmen. Mistakes can look unsightly, be costly and time-consuming to correct.

View Interior Effects’ hardware catalogue.

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Locks

What type of locks do you stock?

We supply a range of locks for doors and windows including electronic locks, keyed locks, sliding window locks and deadlocks. The right locking device to choose will depend on what you need to secure. For example, different locks may be suited to a sliding window or door, or a double-hung window.

We can advise you on which style of lock is best suited for your requirements.

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What is the most secure lock for a front door?

The most secure lock options for a front door include commercial grade mortice deadlocks and keyless door lock systems, as well as more traditional deadlocks.

Keyless Door Lock Systems – Common keyless door lock systems include digital door locks and fingerprint door locks. However, if you are considering keyless door lock systems it is important to go with a reputable, top-end brand that guarantees its products and parts.

We can offer you advice about the pros and cons of using digital door locks and fingerprint door locks. (For example, did you know that getting too much dirt on your hands from gardening could hinder your chances of getting back into your house?)

It can pay to talk to us first.

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What kind of locks do you suggest for windows?

SecuriCraft offers a range of locks to suit all applications. Talk to us for the right advice.

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Can I install door locksets myself?

We advise asking a professional tradesman to install door locksets, as an incorrectly fitted lockset may compromise the security of a property. However, full instructions are supplied with each item.

Talk to us if you need assistance with finding a qualified tradesman to install your hardware.

View Interior Effects’ hardware catalogue.

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Hinges

What type of hinges do you supply?

We supply a wide range of hinges including:

  • Parliament hinges
  • Concealed kitchen hinges
  • Stainless butt hinges
  • Brass butt hinges

We supply hinges for doors, windows, cabinets and cupboards. Hinges are available in a wide range of styles and in different colours. We will offer advice on which hinges are best suited to your project.

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Knobs & Knockers

Do you supply matching doorknockers, knobs and numbers?

Yes. We have a variety of styles for you to choose, from modern to older-style traditional sets, including:

  • Windsor Brass
  • Delf
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What does it cost to have a bespoke doorknocker and knob set made?

The cost depends on your exact requirements. We may commission CAD drawings, a mock-up or die cast on your behalf, which will add to the costs. Let us know what you are interested in and we will work up a quote based on your requirements. We can give you an idea of the delivery schedule and costs.

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Do you sell doorstops and exterior door hooks?

Yes, we offer an extensive range of skirting mounted or floor mounted doorstops.

We also offer both styles with magnetic hold open options and have exterior hold back options to suit your needs.

(Magnetic hold options are not suitable for exterior use, due to their tendency to rust.)

View Interior Effects’ hardware catalogue.

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View our range of house fixtures.

Interior Effects, architectural hardware, house fixtures and fittings for Christchurch — let us handle it.”